Privacy Policy

Last updated: February 2025. PhantomServer.net («we», «us» or «the company») operates hosting and VPS services with infrastructure in Chile. This policy describes how we process personal data in the context of our services and applicable legislation.

Data controller

The data controller for personal data is PhantomServer.net. To exercise your rights or for privacy-related enquiries, you can contact us through our contact page or at support@phantomserver.net.

Data we collect

We collect only the data necessary to provide and bill our services, as well as to provide technical support and comply with legal obligations:

• Identification and contact data: name, email address, and where applicable billing or identification details you provide to sign up or for invoicing.
• Service usage data: IP addresses associated with your account, control panel access logs and, when necessary for service operation, access logs to hosted services (e.g. web server logs).
• Payment data: we do not store full card details; card or PayPal payments are processed by external providers. We may retain transaction references (e.g. payment identifier, currency, amount) for billing and support.

Purpose of processing

We use your data to:

• Provide, maintain and improve hosting and VPS services.
• Manage billing, collections and disputes.
• Handle enquiries and technical support.
• Comply with legal or regulatory obligations applicable in Chile or in the countries where we operate.
• Protect the security and integrity of our infrastructure and that of our clients (e.g. detection of abuse or breaches of our Terms of Service).

Legal basis and retention

Processing is based on the performance of the service contract, compliance with legal obligations and, where applicable, your consent. We retain data for as long as you have a contractual relationship with us and, after the end of the service, for the period required by applicable law (e.g. accounting or tax obligations) or necessary for claims or litigation.

Security and confidentiality

We apply technical and organisational measures to protect your data against unauthorised access, loss or alteration. Access to personal data is limited to staff who need it to perform their duties. Our infrastructure is located in a datacenter in Chile and we treat information with confidentiality and discretion, in line with our internal privacy policy.

Disclosure to third parties

We do not sell or rent your personal data. We may disclose data to:

• Payment providers (e.g. PayPal, cryptocurrency processors) solely to process payments.
• Competent authorities when required by law or in the context of valid legal proceedings.

These third parties act in accordance with their own privacy policies and, where applicable, confidentiality agreements or contractual standards we require.

Your rights

Under applicable law (including Chilean personal data protection law), you may exercise, where applicable, rights of access, rectification, erasure, restriction of processing, portability and objection. To do so, contact support@phantomserver.net or use our contact form. You also have the right to lodge a complaint with the competent data protection authority.

Cookies and similar technologies

Our website may use cookies or similar technologies that are strictly necessary for the operation of the site (e.g. user session or language preferences). We do not use cookies for advertising or non-essential tracking without your prior consent.

Minors

Our services are intended for adults or persons with legal capacity to contract. We do not knowingly collect data from minors; if you are aware that we have received data from a minor, please contact us so we can proceed to delete it.

Changes

We may update this privacy policy from time to time. Material changes will be communicated by a notice on the website or by email when appropriate. We recommend that you review this page periodically.

For any questions about this privacy policy, you can contact us at any time.